Frequently Asked Questions

Ordering

Ordering is super easy—we have a few options so you can order at your convenience:


  • ORDER BY PHONE: To place an order by phone, call 1-855-415-6887
  • ORDER BY TEXT: Sign up for Text-Ordering and you can begin the convenience of ordering  your products through text! Learn more about how to get started.
  • ORDER BY E-MAIL: E-mail us at hello@healthylotus.com with the items you'd like to order and your phone number, then we'll contact you to complete the transaction.
  • SIGN UP FOR AUTO-SHIP: Have your products delivered to you automatically every month, like clockwork. Learn more about how to get started.

We accept all major credit cards including: Visa, Mastercard, Discover and American Express.

  

Once your order is placed, please allow 48hrs for processing. When the shipment is made, you will receive a shipment confirmation with a tracking number to check the status of your order. If you have any concerns about your order, you are encouraged to contact us: support@healthylotus.com


Shipping

We offer shipping via USPS. Shipping rates are as follows:


  • LOCAL SHIPPING: Due to an increase in order volume, we are not always able to make deliveries. Therefore, orders being shipped within Contra Costa county receive a discounted shipping rate of $2.99, delivered via First-Class mail.
  • STANDARD SHIPPING: Orders shipped outside of Contra Costa county will ship for $5.99, delivered via First-Class mail. 
  • FREE SHIPPING: If you spend $100 or more before tax, you become eligible for free shipping via USPS First-Class Mail.
  • EXPEDITED SHIPPING: If you need expedited shipping, please contact us directly (1-855-415-6887) about prices specific to your shipping location. 

Orders are packed and shipped Monday-Friday. Most orders are shipped within 48 hours from the time the order was placed. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.

  

As soon as your package is shipped, you will receive a confirmation email confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier’s website. Please contact us at 1-855-415-6887 if you have any questions or concerns about your shipment.


Terms subject to change without notice. Effective February 3rd, 2017, 12am PST.

Returns

We have a 30-day money back guarantee!

If you change your mind about using your Healthy Lotus product, return it within 30 days of purchase—unused and un-opened—and you will be issued a full refund. 

  

If you wish to return your unused and unopened Supplement or Skincare product, please contact us by e-mail (returns@healthylotus.com) or call us at 1-855-415-6887. Ship back to the address provided, and upon receiving your unused, unopened product(s), you will be issued a full refund.

  

Return shipping costs may be the responsibility of the customer. Shipping costs are taken out of the refunded total amount.

Wholesale

If you're interested in selling Healthy Lotus Skincare products or using them with your clients in your spa or massage therapist practice, please contact us for product information, pricing and terms via e-mail wholesale@healthylotus.com or call us at 1-855-415-6887

Questions?

Have a question we haven't answered? Call us at 1-855-415-6887 or send us a message.